Safe touring & Vaccination

As we start to explore the world once more; the wellbeing of all our travellers, local teams and the communities we visit is at the forefront of our minds and we are committed to ensuring a safe and responsible return to travel.

Health and safety protocols have been reviewed in all destinations, and increased hygiene policies are being implemented locally in accordance with new national regulations and recommendations from the World Travel & Tourism Council’s (WTTC) Safe Travel Protocols for tour operators.

In addition to following the WTTC’s Safe Travel Protocols, it is a condition of travelling with us that all persons over the age of 18, provide proof of COVID-19 vaccination.

Further, and prior to departure, it is imperative that travellers familiarise themselves with the health and safety measures and/or additional entry requirements for the destination they are visiting and the re-entry requirements when returning home, in addition to any airline specific requirements. We also recommend travellers keep themselves up to date with the latest COVID-19 regulations and recommendations via the Foreign Commonwealth and Development Office (FCDO) website;

On The Go Tours has received the World Travel and Tourism Council’s Safe Travels stamp, which provides travellers with assurance that we have adopted health and hygiene protocols that are aligned with WTTC's Safe Travels Protocols.

Safe Travels Logo

Safe Travels FAQ

How does On The Go Tours make the decision to resume touring in a destination?

When a destination opens its borders to international tourism, has effective health and safety protocols in place to prevent and reduce the spread of COVID-19 and where all guides have been properly trained in infection control

We also seek recommendation from foreign travel and health advisory bodies such as - The Foreign Commonwealth Office UK

Anyone who travels with us also has a duty of care to other travellers and our team to continuously comply with local regulations and laws, in addition to the ‘COVID Safe' health & well-being guidelines that we publish for touring with us in the destination. This ensures that everyone can enjoy their travels and still stay safe.

How does On the Go Tours ensure proper safety and hygiene on its tours?

In line with recommendations from the World Health Organisation, we are implementing increased hygiene and sanitation standards, with a specific focus on the World Travel & Tourism Council’s (WTTC) Safe Travel protocols for tour operators. Specific details of the hygiene, safety and well-being measures that will take place on your tour can be found in our ‘COVID Safe’ guide for the country you are visiting.

Our COVID Safe guides include detailed information on:
- Vaccination, COVID-19 PCR test and health screening requirements for entering the country
- Hand and respiratory precautions  
- Social distancing on tour
- Included meal arrangements
- Limiting contact/ physical touch
- If facemasks are required and where

Will I need to undertake any COVID-19 testing or screening when I arrive?

All travellers are expected to continuously monitor their health throughout their travels and report any related symptoms to our local team immediately.

Am I expected to wear a mask on tour?

In some destinations it may be compulsory to wear a mask in certain settings or in public places. If it is compulsory to wear a mask in public or elsewhere this information will be noted in our ‘Covid Safe' guide. Your international carrier, departure airport or a transit airport may require that you wear a face mask, please check the requirements with your airline.

Do I need to bring hand sanitiser?

Yes. Although available at the entrance point in hotels and restaurants, we recommend bringing your own personal supply for times when it is not available.

Will I need to bring cash on tour?

Yes. We recommend that all travellers have a contactless FX free debit or credit card to use whenever possible although there will be occasions where merchants do not accept credit/debit cards and you will need to use cash. In developing countries the need to use cash will be more frequent. When handling cash always use hand sanitiser afterwards.

As a solo traveller, can I share a room with another solo traveller?

Yes, as all persons on our tours have been vaccinated against COVID-19 (or have a medical exemption but have obtained a negative PCR test) we are able to match solo travellers into twin share rooms. Our room share option is only available in select destinations on our most popular tours at this point in time.

Will there be a limit to the number of travellers in a vehicle?

We will abide by the local laws regarding physical distancing on transport .

Will I be refunded if I am unwell before my trip and unable to travel?

If you are unwell prior to travelling, please contact us to make alternative arrangements as you will need to stay at home. If you do opt to travel under these circumstances, you will not be able to join the tour and will be referred for medical care in-country. Please refer to our Booking Conditions for more details on our cancellation policy.

Will I be covered by my travel insurance if I get COVID-19 while travelling?

We recommend that you check directly with your travel insurance provider for more details about the specific cover.

What if there is a suspected or confirmed case of COVID-19 on my tour?

If you or someone else on your trip has symptoms of COVID-19 while travelling with us, we will assist in seeking medical care. We will follow the advice of local health authorities in regards to testing, whether there is a need to self-isolate or quarantine or whether there is a risk to other travellers in the group. Should COVID-19 be confirmed, full health and safety protocols will be followed, including informing local health authorities and the group of the potential exposure. Please note that while we will assist to ensure that you get all the medical care you require but all expenses for testing, treatment or self-isolation will be at a personal cost.

If I test positive for COVID-19 on my trip, will I get my money back?

If you are unable to continue travelling with us due to a suspected or confirmed case of COVID-19 we can offer you a credit for the unused days of your tour.

Further we will assist you to get all the medical care you require in country though all expenses relating to your care including testing, treatment or self-isolation (in country or at home) will be at a personal cost.

Will my itinerary be changed due to COVID-19 related travel restrictions?

We may need to make some changes to the activities or destinations included on your trip to comply with advice from local authorities or updated health and safety protocols. We will endeavour to keep travellers updated before departure as our on the ground teams continue to keep abreast of local developments, including any closures or changes to sights and attractions. Although an open mind and sense of flexibility will help you get the most out of your trip, we will always aim to operate our tours exactly as per the original itinerary.

Vaccination FAQ

Who needs to be vaccinated to travel with On The Go Tours?

All persons over 18 years need to provide proof of COVID-19 vaccination to travel with us.

What proof do I need to provide to show I am vaccinated?

Proof of COVID-19 immunisation must be provided to us no less than 4 weeks prior to travel. We accept COVID-19 digital certificates, NHS Covid Pass or Vaccination Record Cards emailed to [email protected] or you can upload your vaccination history yourself via our traveller login;

The information you will need to upload includes; Administering national authority or government, document number, name of Vaccine, date/s of vaccination.

How soon before my departure do I need to be vaccinated?

Proof of COVID-19 immunisation must be provided to us no less than 4 weeks prior to travel, and you must be fully immunised. This means you must receive the full dosage of the COVID-19 vaccine and allow a minimum of 14 days before travelling in order for immunity to take effect. Each COVID-19 vaccine has different dosages and timeframes for immunisation, so please check the related medical advice relevant to your vaccine.

What vaccinations do you recognise?

We recognise any vaccine that has been authorised for use in the country where the vaccine was administered. This includes vaccines such as AstraZeneca, Covaxin, Johnson & Johnson, Moderna, Pfizer-BioNtech, Sinopharm, Sinovac and Sputnik.

Do children need to be vaccinated?

Children under 18 years are not required to provide evidence of vaccination to travel at this time.

Is it compulsory for your guides and drivers to be vaccinated too?

Many of our local guides and representatives are already vaccinated, and we are encouraging all our local teams to do so as a matter of priority. However, we are also respecting the eligibility hierarchy of each country, and trust that as a result, our teams will be vaccinated as soon as they possibly can.

What if I am unwilling or unable to be vaccinated for medical reasons?

If you are unwilling or unable to be vaccinated for medical reasons, you may be able to apply for an exemption. Exemptions will be assessed on an individual basis. To apply, you must provide supporting documentation from a medical professional. Please send your request of an exemption to [email protected]

In addition, those who qualify for a medical exemption are still required to produce proof of a negative test in the form of written documentation (in English) conducted no more than 72 hours before day 1 of their trip, the details of which need to be emailed to [email protected] prior to the commencement of your trip.

What if I booked prior to the change in your Booking Conditions?

If you have booked holiday arrangements (ie a confirmed tour and departure date) made prior to 24 September 2021 (the date our Booking Conditions were updated) and are unwilling or unable to be vaccinated prior to your trip commencement, please e-mail us at [email protected] so we can advise on the options available to your individual circumstances.

What if I have a deferred booking?

If you are rebooking deferred holiday arrangements for travel after 01 November 2021, the Booking Conditions applicable to your booking are those at the time your rebooking is made. Accepting the current Booking Conditions at the date the rebooking is made is referenced in our Booking Terms & Conditions.